Customer Service Frontliner - Premium Fitness Center

Join X Team Gym, a leading fitness and wellness destination in Bali, as a Customer Service Frontliner! This is your chance to be the welcoming face of our premium gym, where you’ll create exceptional first impressions, foster a vibrant community, and support members on their fitness journeys. Located in the heart of Canggu, our gym offers state-of-the-art facilities, a diverse range of classes, and a supportive environment for all fitness levels.

As a Customer Service Frontliner, you’ll be the first point of contact for our members, handling inquiries, resolving issues, and ensuring a seamless experience. You’ll work closely with our team of trainers and staff to deliver top-notch service, while also contributing to our marketing efforts to attract and retain new members.

If you’re passionate about fitness, have excellent communication skills, and are eager to make a difference in the lives of others, we want to hear from you. Join us and be part of a dynamic team that’s shaping the future of fitness in Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and assist members upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle member inquiries, including membership details, class schedules, and facility usage.
• Resolve member concerns and issues promptly and professionally.
• Assist with check-ins and check-outs, including membership renewals and new member onboarding.
• Support the marketing team by promoting classes, events, and special offers.
• Maintain a clean and organized gym environment, including restrooms and common areas.
• Collaborate with the team to ensure smooth operations during peak hours and special events.
• Provide exceptional customer service to both members and guests, ensuring their satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a similar role.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Familiarity with fitness industry terminology and concepts.
• Ability to lift and move equipment and supplies as needed.
• Friendly, approachable, and passionate about fitness and wellness.
• Proficiency in English and Bahasa Indonesia.
• Ability to work flexible hours, including weekends and evenings.

🛠️ Keahlian

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