Online Administrative Assistant - E-Commerce & Social Media Support

Join our dynamic team as an Online Administrative Assistant specializing in e-commerce and social media support. This role is perfect for detail-oriented professionals who thrive in fast-paced digital environments. You will serve as the first point of contact for online customers, handling inquiries, orders, and complaints efficiently. Our company, Private Advertiser, is a growing e-commerce platform based in Kalideres, Jakarta Raya, committed to delivering exceptional customer service and seamless online shopping experiences.

As an Online Administrative Assistant, you will be responsible for managing customer interactions across various platforms, including email, live chat, and social media. You will use tools like Shopify, WhatsApp Business, and Facebook Messenger to ensure timely and accurate responses. This role offers a unique opportunity to work in a vibrant and innovative company, contributing to our mission of enhancing customer satisfaction and driving sales growth.

If you are passionate about e-commerce and social media, and you have a knack for multitasking and problem-solving, we invite you to apply for this exciting position. Join us and be part of a team that values your skills and dedication.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage customer inquiries, orders, and complaints through email, live chat, and social media platforms.
• Use e-commerce and social media tools such as Shopify, WhatsApp Business, and Facebook Messenger to provide excellent customer service.
• Maintain accurate and up-to-date product information on our website and social media channels.
• Assist in the development and implementation of customer service strategies and policies.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the marketing and sales teams to enhance customer engagement and satisfaction.
• Ensure compliance with company policies and procedures related to customer service.
• Participate in team meetings and contribute to the development of customer service best practices.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, e-commerce, or social media support roles.
• Proficient in using e-commerce platforms like Shopify and social media tools such as WhatsApp Business and Facebook Messenger.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Detail-oriented with a keen eye for accuracy.
• Familiarity with Indonesian language and culture.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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